Customer support at Binance has not lived to the users’ expectations. As a result, Binance customer support is restricted only to chat. If you have trouble getting in touch with the customer center at Binance, contact Financial Fund Recovery. We are the agency to get your queries resolved.
Financial Fund Recovery is an elite recovery agency. The company’s modus operandi is to help victims recover their funds lost or on the verge of losing from any online digital trade. Unfortunately, many users using online trading platforms had their accounts hacked.
There are roughly 30 million users who trade using the Binance cryptocurrency or Binance crypto exchange. Daily many more are joining. The sheer number of users and their expectations from Binance is enormous. And it should be as they have invested time and money trading in Binance.
Customer support service of Binance:
At the moment, Binance renders its support system on several digital platforms. However, the most popular amongst the users are as below.
1.Live Chat:
Binance has live chat support. First, the user has to go through the bots, which ask them specific solutions. When this fails, the user can directly go to the customer support agent. These agents try to troubleshoot the users’ queries through chat.
The trouble is that the user should get inside the app to avail of this service. If the user has forgotten the user’s id or password or has an account locked out of the application, the situation can make the user nervous.
2.Twitter:
Binance has an official Twitter account. Using Twitter can be a viable option as now the user can state their queries without logging in to the Binance app.
The Binance Twitter account agents do not deliver prompt solutions to the users. Getting any resolution from Twitter can be time-consuming. Again the problem is that Binance Twitter handlers do not give account-specific resolutions.
3. Email support:
Email support is the last resort for the user. According to Binance, this is the fastest mode to receive resolutions of the queries posed by the users. The advantage is that the user can give a detailed account of the problem.
The turnaround time for the query resolution is pathetic. The users have to wait for weeks and weeks to get a revert from the Binance. Moreover, if the query is regarding the hacking of the account, then the users are genuinely frustrated.
4. Telephonic Supported Center:
The beauty of having an inbound call center is that the users can get in touch with the agent on the other end. After issuing a ticket, the user has to wait for a certain period before resolving the query. The user can request the query’s status by mentioning the ticket number when called by the call center.
Binance has no inbound call center. Thus the user loses faith in the company. The user has to rely on email support for the resolution solely.
Impact on the user:
The world is slowly dumping physical currency for cryptocurrency. As a result, there are many shops and institutes accepting cryptocurrency. However, since cryptocurrencies are volatile, becoming a millionaire is a sure shot.
The chances of becoming a millionaire is significantly reduced when the user gets locked out of the app.
Conclusion :
It may not always be the user’s fault that they cannot log in. There are times that the company itself may lock out the app for some reason.
The company assures the user that they deliver a resolution. The quantity of tickets raised is low compared to the number of users. Even when the user’s account is restored, the amount of funds is relatively low against the amount invested by the user.
If you find yourself a victim of Binance customer support, feel free to contact Financial Fund Recovery. We have experts who will give you sound advice and guidance in getting your funds back. In addition, we have specialized our services catering to users who have been victims while trading online.