The customer support team of Coinbase has put off many customers with its lack of accountability and clarity. If your account gets compromised, your portfolio is exposed to risks, and connecting to a real person becomes imperative then. We understand the frustration of trying to connect to someone real when your funds are wiped out. If you want urgent assistance with your concern and are unable to contact the customer support team of Coinbase, contact us now!
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Coinbase has been under scrutiny for its terrible customer service as reports of users’ accounts being hacked and emptied of funds surged. If you are among the users who have suffered in these awful circumstances with nowhere to go, we are here for you. Thousands of reports were filed against Coinbase; Coinbase customers claimed that hackers drained their accounts. Moreover, the exchange’s lack of accountability and support magnified the issue.
Common Customer Support Issues of Coinbase
Interviewing Coinbase customers and reviewing thousands of complaints throws light on a pattern of account takeovers.
The Issues with Customer Support of Coinbase:
Coinbase offers customer support through email and claims it to be the fastest resolution. You submit your request with the email id you use to sign in to Coinbase and choose the relevant category and sub-category of concern. Then you add in the details of your issue.
But the email support fails to be the immediate resolution as it takes a stipulated time period for them to get back to you. And delay in an urgent matter like hacking of your account can leave you hanging out to dry.
Coinbase uses Twitter to update consumers on the states of Coinbase products. But they do not provide support for account-specific issues via the platform. You then end up with the last resort, email.
Phone
The most conventional and prompt customer support is via phone, but apparently, Coinbase does not offer any kind of phone support with a live agent. So what you can do in case of emergency is call Coinbase Support to disable your account right that instant if you suspect something fishy.
As your account gets disabled, you can continue re-enabling it via an automated account recovery process. Unfortunately, this process takes several days and is rather tiresome. If, in any case, you need help from an agent, you are left with email support.
Issues Faced By Consumers
The company still fails to address basic customer service complaints. After the vice president for the customer experience of Coinbase announced that the company would be grappling with a 24/7 crypto economy, it led to demand shooting up, giving rise to another set of customer experience challenges.
The surging complaints of hacking were argued by stating that users faced “account takeovers”; someone infringed their devices and accessed their Coinbase accounts. According to the company, it educated the users on securing their funds. But again, Coinbase did not comment on individual cases or litigation.
Along with growth, Coinbase also saw a surge in customer service complaints. Customer issues boiled down to two main concerns: the company’s security was hampered by attackers who infiltrated their accounts and took the money. The other was that they were locked out of their accounts.
The most frustrating factor for a customer is that no real person shows up to read complaints, take responsibility, and assure resolution. There seems to be nobody on the other side.
Contacting Coinbase leads only to a perfunctory email and an automated response from the phone line, which is no match to real customer support. Another issue for Coinbase users is that legal recourse for them is limited. The terms of service of Coinbase do not allow its users to pursue a class-action lawsuit; they agree to settle the dispute through private arbitration or small claims court.
If you have been frustrated with the customer support team of Coinbase, speak to an expert to address your issue. Financial Fund Recovery will make your experience seamless with the platform. We will help you with your concern and recover your money if need be. Contact us immediately, and our seasoned experts will get you a speedy resolution.